BounceZero operates on a credit-based model. When you purchase a plan, you receive a specific number of verification credits that can be used to verify email addresses through our platform. Each email verification consumes one (1) credit.

Our current plans include:

• Starter Plan - $6 for 2,000 credits
• Growth Plan - $15 for 5,000 credits
• Professional Plan - $30 for 10,000 credits
• Enterprise Plan - $1,200 for 500,000 credits
• Ultimate Plan - $2,200 for 1,000,000 credits

All new accounts receive 100 free welcome credits upon registration to test our service.

You are eligible for a full refund if you request it within 14 days of purchase. No conditions or qualifications apply - simply contact our support team within the 14-day window and we will process your refund in full.

If you have used some of your purchased credits before requesting a refund within the 14-day window, the following applies:

• If fewer than 10% of credits have been consumed, a full refund will be issued.
• If 10% or more of credits have been used, a pro-rated refund will be issued for the unused portion, calculated at the per-credit rate of your plan.
• Free welcome credits (100 credits upon registration) do not count towards credit consumption for refund eligibility purposes.

If you experience significant service disruptions or technical issues that prevent you from using purchased credits, we may issue credit compensation or a refund at our discretion. This includes:

• Extended platform downtime (more than 24 consecutive hours)
• Systematic verification errors caused by our platform
• Payment processing errors resulting in incorrect charges

To request a refund, please contact our support team through any of the following channels:

When requesting a refund, please include:

• Your account username or email address
• The date of purchase
• The plan purchased
• Reason for the refund request

Once your refund request is approved:

• Refunds are processed within 5-10 business days
• Any associated credits will be removed from your account upon refund approval

We encourage you to contact us directly before initiating a payment dispute. We are committed to resolving any issues promptly and can usually reach a fair resolution within 24-48 hours.

• Reinstatement: If a chargeback is resolved in our favour or withdrawn, your account will be reinstated immediately. Contact [email protected] to request reinstatement once the dispute is closed.
• Fraudulent chargebacks: Filing a chargeback for a purchase that is not eligible under your card issuer's rules, or that was legitimately rendered, may result in permanent account termination and reporting to fraud prevention networks.

BounceZero currently operates on a one-time credit purchase model - there are no recurring subscriptions or auto-renewal charges. Each purchase is a standalone transaction.

• You will never be charged automatically without initiating a new purchase.
• If a subscription billing model is introduced in the future, we will provide 30 days' advance notice and allow existing users to opt out before any auto-renewal takes effect.
• You may delete your account at any time from your dashboard settings. Any remaining unused credits are subject to the refund eligibility terms in Section 2.

Our refund policy is designed to protect genuine customers. We reserve the right to decline refund requests in the following circumstances:

• The same account or individual has received a refund more than twice in a 12-month period
• Evidence of purchasing credits, exporting results, and then requesting a refund in a systematic pattern
• The account is found to have violated our Terms of Service (e.g., spam, API misuse, or fraudulent activity)

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We will notify existing users of material changes via email. Your continued use of the service after changes constitutes acceptance of the updated policy.

This Refund Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in this policy affects your statutory rights as a consumer under applicable UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you have any questions about this Refund Policy, please contact us: