Legal Document

Last updated: April 13, 2026

At BounceZero, we want you to be completely satisfied with our email verification services. This Refund Policy outlines the terms and conditions for refunds on purchases made through our platform.

1

Credit-Based Service Model

BounceZero operates on a credit-based model. When you purchase a plan, you receive a specific number of verification credits that can be used to verify email addresses through our platform. Each email verification consumes one (1) credit.

Our current plans include:

  • Starter Plan — $6 for 2,000 credits
  • Growth Plan — $15 for 5,000 credits
  • Professional Plan — $30 for 10,000 credits
  • Business Plan — $79 for 30,000 credits
  • Scale Plan — $149 for 75,000 credits
  • Pro Scale Plan — $249 for 150,000 credits
  • Enterprise Plan — $1,200 for 500,000 credits
  • Ultimate Plan — $2,200 for 1,000,000 credits

All new accounts receive 100 free welcome credits upon registration to test our service.

2

Refund Eligibility

You are eligible for a full refund if you request it within 14 days of purchase. No conditions or qualifications apply — simply contact our support team within the 14-day window and we will process your refund in full.

14-day refund guarantee: Request a refund within 14 days of your purchase date and receive a full refund — no questions asked.

3

Service Disruptions

If you experience significant service disruptions or technical issues that prevent you from using purchased credits, we may issue credit compensation or a refund at our discretion. This includes:

  • Extended platform downtime (more than 24 consecutive hours)
  • Systematic verification errors caused by our platform
  • Payment processing errors resulting in incorrect charges
4

How to Request a Refund

To request a refund, please contact our support team through any of the following channels:

When requesting a refund, please include:

  • Your account username or email address
  • The date of purchase
  • The plan purchased
  • Reason for the refund request
5

Refund Processing

Once your refund request is approved:

  • Refunds are processed within 5-10 business days
  • Cryptocurrency refunds will be returned to the original wallet address used for payment
  • The refund amount will be calculated based on the cryptocurrency exchange rate at the time of the original purchase
  • Any associated credits will be removed from your account upon refund approval
6

Credit Expiration

Credits never expire. Purchased credits do not expire as long as your account remains active. However, if your account is terminated or deleted, any remaining credits will be forfeited and are not eligible for refund.

7

Chargebacks and Disputes

We encourage you to contact us directly before initiating a payment dispute. We are committed to resolving any issues promptly. Initiating a chargeback without first contacting our support team may result in account suspension.

8

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We will notify existing users of material changes via email. Your continued use of the service after changes constitutes acceptance of the updated policy.

9

Contact Us

If you have any questions about this Refund Policy, please contact us: